For health clinics
AI for Australian health clinics.
AHPRA section 133 limits what you can say in marketing. Section 38B limits what you can do with reviews. Your reception still takes 45+ calls a day. We build the compliant AI reception that triages, books, reminds and follows up — without breaching the rules.
Built native to
- Cliniko
- HealthEngine
- AHPRA
- AHPRA s133
- AHPRA s38B
- Tyro Health
- HICAPS
- Medicare
- PBS
What you're doing now · What we'd ship instead
The before/after, in plain numbers.
You, today
Reception drowning in 45+ calls a day
Two reception FTE running flat-out. Patients hold for 4+ minutes. Some hang up and book at your competitor.
AHPRA blocks the marketing you actually want
Section 133 = no testimonials. Section 38B = no incentivising reviews. You can't run the campaigns the cosmetic clinics down the road run.
No-show rate 8% = $400/week in empty slots
SMS reminders help but you're still losing 4 slots a week to no-shows. Multiply by 50 weeks and that's $20k/year of pure margin walking out.
New-patient enquiries take 24+ hours to first reply
By the time your reception calls back, the patient has already booked at another clinic. The first-mover advantage is brutal in clinic acquisition.
You, with us
AHPRA-compliant AI reception
Triages 60% of enquiries before your reception picks up. Books appointments, answers fee questions, sends pre-appointment forms. AHPRA-compliant scripts only — no claims, no testimonials surfaced, no incentivised reviews.
No-shows 8% → 3% with smart SMS
AI sends consent-based reminders 24h + 2h before. If a patient responds "can't make it", the agent auto-rebooks and offers the slot to waitlist patients first.
Compliant review follow-up
Post-appointment SMS asks "did we look after you?" without incentivising. If yes, links to Google review. If no, escalates to the practice manager. AHPRA s38B clean.
New-patient enquiries replied in 60 seconds
Phone, email, HealthEngine, Cliniko enquiries all routed through one agent. Reply within a minute, book within five. You stop losing patients to faster clinics.
Where most health clinics start
The three packages we'd actually quote you on.
AI Front Desk
An always-on receptionist for service businesses, answers enquiries after 5pm, books appointments, sends reminders, escalates the tricky ones.
AHPRA-compliant reception agent. The flagship for clinics.
$1,500 AUD setup + $199 AUD/month
Read the brief →
AI Content Engine
A content production line in your brand voice, Instagram, LinkedIn, blog, newsletter, drafted, scheduled, and refined from what actually performs.
Compliant blog + newsletter + GMB updates that don't breach s133.
$1,500 AUD setup + $499 AUD/month
Read the brief →
Still weighing it up?
Honest comparisons vs the alternatives.
Most health clinics we talk to are also looking at one of these paths. We've written a fair comparison for each.
Real questions health clinics ask
Common before-you-book questions.
Is this AHPRA-compliant out of the box?
We build to AHPRA compliance and have shipped for osteo, physio and dermatology clinics. The compliance burden stays with you, the registered practitioner — but our scripts, review flows, and content templates are designed to stay inside s133 (no testimonials surfaced as marketing) and s38B (no incentivised reviews). We supply the audit logs you need if AHPRA asks.
Does this work with Cliniko?
Yes — Cliniko is the most common Australian clinic stack we work with. Every appointment booked by the AI lands in Cliniko with the right practitioner, service code, fee and patient record. Cancellations, reschedules, waitlist movements all sync back.
What about Medicare / HICAPS / Tyro Health?
The AI books the appointment and tags the funding source (private, Medicare, DVA, WorkCover, NDIS). The actual claiming still runs through your existing HICAPS / Tyro Health flow at reception — we don't touch the payment rails, that's a separate compliance regime we deliberately stay out of.
If you're a health clinic, book the 30-minute audit.
Jenn maps your business live on the call, names the three highest-ROI agents we'd build for a health clinic, quotes them fixed AUD on the spot. No deck. No pitch theatre. No obligation.
Or email Jenn directly: jenn@onautopilot.com.au, reply within 1 business day, AEST.