Author
Jenn Yang
Founder, On Autopilot · Director, DotVA · Melbourne, Australia
8+ years in operations and marketing for Australian small business
Jenn Yang founded On Autopilot and is the director of DotVA, an Australian virtual assistant agency.
She runs the free 30-minute AI audit for new On Autopilot enquiries. Articles are researched and drafted with AI tools, checked against the primary sources linked on each page, and published under Jenn Yang's name as the person responsible for them. How that works is set out in our methodology.
Experience and credentials
- Founder, On Autopilot (Australian AI consultancy, Melbourne)
- Director, DotVA (Australian virtual assistant agency), which runs its lead pipeline and its invoicing, payroll and onboarding platform on systems built with Claude Code
- Runs the free 30-minute AI audit for On Autopilot enquiries
Areas of focus
Jenn Yang's guides and articles 49 published pages
Is Claude Code safe for business? Permissions and data
Claude Code asks before it edits files or runs commands. How Australian businesses keep it safe: permission modes, blocking secrets, backups and privacy.
03/10/2026 Case studyDotVA: a lead pipeline that filters spam and job applicants
How we rebuilt DotVA's website enquiries with Claude Code: a Cloudflare Worker that checks, scores, stores and routes every lead, at no monthly cost.
03/10/2026 Q&AWho can set up AI for my small business in Australia?
DIY, a freelancer, an AI agency or a managed AI department: AUD costs, speed and accountability for each, and who each one suits. October 2026.
20/06/2026 GuideAI receptionist for Australian business: costs and setup
An AI receptionist answers enquiries, books jobs and hands urgent ones to a person, 24/7. What it costs in AUD, the rules, and how to set one up properly.
13/06/2026 GuideHow to choose an AI consultant or agency in Australia
How to pick an AI consultant or agency in Australia: the questions to ask, what fair pricing looks like in AUD, the red flags, and who should own the code.
13/06/2026 GuideWhat is managed AI? The AI department model explained
What managed AI means, how the outsourced AI department model works, what it costs in AUD, and when it makes sense instead of hiring or doing it yourself.
13/06/2026 Q&AHow do I get started with AI in my small business?
Score your tasks on volume, repetitiveness and cost of error, automate the top one, and go live in 2–4 weeks. A step-by-step plan with AUD prices.
13/06/2026 Q&AWill AI replace my employees? AI vs hiring costs in AUD
No, AI replaces tasks, not people. A modelled $76,800 admin hire vs AI from $199 a month, plus your Fair Work consultation duties. As at October 2026.
13/06/2026 ToolAI readiness assessment for Australian businesses
A free 60-second AI readiness assessment: six questions score how much manual work AI could take off your business and name the first agent worth building.
12/06/2026 Q&AAI receptionist vs human answering service in Australia
Human answering services charge $33–405 a month plus up to $3.99 a call; AI receptionists start at A$99 flat (October 2026). A fair, sourced comparison.
06/06/2026 Q&ACan I claim AI tools as a tax deduction in Australia?
Usually, yes: AI subscriptions are operating expenses, less any private use. ATO rules on GST and your ABN, records, and custom AI builds, explained.
06/06/2026 Q&AWhat does an AI chatbot cost a small business in Australia?
AI chatbots cost from free to about A$216 a month on DIY builders (October 2026). Published prices, per-outcome billing and done-for-you options compared.
06/06/2026 Q&AHow much does an AI receptionist cost in Australia?
AI receptionists cost A$99–499 a month in Australia (October 2026). Published prices for voice AI, human answering services and a done-for-you front desk.
06/06/2026 Q&AHow much does Google Gemini cost in Australia?
Gemini is free to try, A$14.99–32.99 a month for individuals, and built into Google Workspace from A$9.90 a user (ex GST) as at October 2026. Which to buy.
06/06/2026 Q&AWhat does it cost to automate a small business in Australia?
Automating a small business costs from $497 one-off to $1,500 a month for managed AI (October 2026). AUD prices by business type, DIY costs and timelines.
06/06/2026 Q&AIs AI automation worth it for a small Australian business?
Usually yes, for one costly repetitive task. Modelled AUD payback maths, what changes from sole trader to 50 staff, and how to measure it. October 2026.
06/06/2026 Q&AHow much does Microsoft Copilot cost in Australia?
Microsoft 365 Copilot Business is A$31.40 a user a month (annual, ex GST) as at October 2026. All Copilot plans in AUD, the free tier and who needs a seat.
06/06/2026 GuideIs customer data safe in ChatGPT or Claude in Australia?
Personal ChatGPT and Claude plans can train on your chats unless you opt out. What never to paste into AI and which plans suit Australian client data.
19/05/2026 GuideIs it legal to use AI in your Australian business?
Yes. Australia has no AI Act, so the Privacy Act, Consumer Law, Spam Act and your industry's rules apply. What is legal, use by use, and what is coming.
19/05/2026 GuideAI agents for Australian small business: when to build one
An AI agent does a job on its own, like answering enquiries or checking stock each morning. When a small business should build one, what it costs, the risks.
19/05/2026 GuideClaude vs ChatGPT vs Gemini for Australian small business
ChatGPT Plus, Claude Pro and Google AI Pro each cost about $33 a month in Australia. Which suits your business, and which plans keep client data safe.
19/05/2026 GuideHow to use Claude for small business: a beginner's guide
Claude is free to start and Claude Pro is US$20 a month (about A$33 with GST). How to set it up safely, what to ask first, and the prompts that do useful work.
19/05/2026 GuideAI tools for Australian small business: what to buy
Buy AI in this order: free tools, one $33 chat plan, the AI already in Xero, Shopify or ServiceM8, then automation. With AUD prices and what to skip.
19/05/2026 Claude CodeHow to install Claude Code on Windows and Mac
Install Claude Code on Windows or Mac in about 15 minutes with no coding: the desktop app or one command, which Claude plan to pick, and safe settings.
19/05/2026 Free guideHow to reply to Google reviews with AI: a 10-minute routine
A weekly 10-minute routine: Claude drafts replies to your Google reviews in your voice, you check and post them. Prompt and Australian rules included.
19/05/2026 Free guideAI quote drafting for tradies: photos plus a voice memo
Take site photos and a 60-second voice memo, and Claude drafts the quote from your own rate card. A 30-minute setup for Australian tradies, with templates.
19/05/2026 Free guide10 AI prompts every Australian small business should try
Ten copy-paste prompts for ChatGPT or Claude that do everyday small business work: customer emails, quote follow-ups, contracts, BAS checks and hard messages.
19/05/2026 Q&ACan I use ChatGPT or Claude with confidential client data?
Only on business plans that don't train on your chats, with identifiers stripped. Plan-by-plan rules, the Privacy Act, OAIC advice and regulated jobs.
19/05/2026 Q&AHow much does ChatGPT cost per month in Australia?
ChatGPT Plus is US$20 a month, about A$29 before GST, as at October 2026. All plans in AUD, what the free tier gives you, and when your chats train models.
19/05/2026 GuideAI for Australian allied health practices: what's allowed
How Australian allied health practices can use AI scribes, intake summaries and booking agents within AHPRA, TGA and Privacy Act rules, with consent steps.
18/05/2026Showing the 30 most recent. Browse all guides →
Want this built for your business?
Book a free 30-minute AI audit call with Jenn Yang. We map where your time goes, name the first systems worth building and give you fixed AUD prices. No obligation.
Book a free AI auditOr have us run it for you, end to end: On Autopilot is Australia's outsourced AI department.