AI for property
AI for Australian strata managers.
You manage hundreds of lots across dozens of schemes, and every owner emails as if theirs is the only one. The inbox never empties, maintenance requests pile up, and arrears go unchased. We build the AI front desk that answers owners in your business name, triages every maintenance request, and chases levies on a schedule. The management decisions and the legal calls stay yours.
Plugs into the stack you already run
- StrataMaster, StrataVote or MYBOS (strata management software)
- your shared inbox and ticketing for owner and committee enquiries
- email + SMS owners and committees actually read
- your contractor list for maintenance dispatch and quotes
- meeting and AGM document workflows (notices, agendas, minutes)
What can AI actually do for a strata management business?
It answers the flood of owner and committee enquiries in your business name, triages maintenance requests (logs them, routes urgent ones to you, acknowledges the owner), chases levy arrears with polite scheduled reminders, and handles the repetitive AGM and meeting admin like notices and follow-ups. The management decisions, the by-law and legal questions, and the agent's statutory duties stay entirely with the licensed strata managing agent. The AI runs the comms and the admin, not the management.
The one that eats the week
What actually swamps a strata manager.
The owner-enquiry flood and the maintenance triage. Across dozens of schemes and hundreds of lots, every owner treats their question as urgent and emails accordingly, so the inbox never clears. Underneath sit maintenance requests that need logging, acknowledging and routing, levy arrears that nobody has chased, and the relentless AGM and meeting admin. It is high-volume, repetitive comms work, and there is only one of you per portfolio to carry it.
What you're doing now · What we'd ship instead
The before and after, in plain terms.
You, today
The owner inbox never empties
Across dozens of schemes, every owner emails as if theirs is the only lot you manage. The volume is relentless and most of it is repetitive, and it buries the few enquiries that actually need your judgement.
Maintenance requests pile up unacknowledged
An owner reports a leak and hears nothing for days while it sits in the queue. The silence makes a small job feel like neglect, and the urgent ones can get lost among the routine.
Levy arrears go unchased
Chasing overdue levies is nobody's favourite task, so it slips. The owners corporation runs short, and the arrears that one polite reminder would have collected keep growing.
AGM and meeting season buries you
Notices, agendas, proxy chasing, follow-ups and minutes distribution all cluster at once. The repetitive document admin around meetings swallows whole weeks every year.
After-hours and weekend issues land when you cannot respond
Water ingress and common-property emergencies do not wait for business hours. An owner who cannot reach anyone panics, and a genuinely urgent issue can sit unactioned.
You look slower than the strata firm you compete with
A larger agency has a team acknowledging owners fast and running tickets on a system. A stretched manager who replies days later reads as disorganised, even when every scheme is well run.
You, with us
Every owner enquiry answered in your business name
The AI replies to the flood, answers the routine questions on the spot, acknowledges the rest, and surfaces only the ones that need your judgement. The inbox stops owning your day.
Maintenance requests triaged and acknowledged instantly
Each request is logged, the owner is acknowledged at once, routine jobs are routed to your contractor process, and anything urgent is escalated straight to you. Nothing sits silently in a queue.
Levy arrears chased on a schedule
Polite, on-brand arrears reminders go out automatically the day a levy is overdue, so the owners corporation's money comes in without you playing debt collector.
AGM and meeting admin handled
Notices, reminders, proxy follow-ups and distribution run on a schedule, so meeting season stops swallowing your weeks and nothing slips.
Urgent issues escalated to you immediately
Anything that reads as a genuine emergency, water ingress, a lift or fire-safety fault, is flagged and pushed to you straight away, never left to a bot to resolve.
You present as the larger, more responsive agency
Owners acknowledged fast, requests tracked, arrears managed, meetings running smoothly. The committee experiences an agency that has its act together, which is what wins the renewal.
A strata management business runs on responsiveness across volume the owners never appreciate the scale of: hundreds of lots, dozens of schemes, and every owner emailing as if theirs is the only one you handle. The trouble is that the person best placed to keep up, you, is also the one running budgets, dispatching contractors and meeting statutory duties across the whole portfolio. So the inbox never empties, maintenance requests sit, and arrears grow. None of it is a competence problem. It is a there-is-only-one-of-me-per-portfolio problem, and it is exactly the high-volume comms work AI is built to carry.
The owner inbox is the thing that never empties
Think about what a strata inbox actually is. Across dozens of schemes, every owner has a question that feels urgent to them, and they all land on you. Most of it is repetitive, when is the AGM, why is my levy this amount, who do I report a leak to, and the volume of the routine buries the few enquiries that genuinely need your judgement. You spend the day reacting and never get to the work that needs you.
An AI front desk absorbs the flood. It answers the routine questions on the spot in your business name, acknowledges every owner instantly, and surfaces only the enquiries that actually need your call. The inbox stops owning your day, and owners feel heard because something replied to them straight away.
Maintenance triage, arrears and the meeting grind
Underneath the inbox sit the leaks that cost real money and goodwill. A maintenance request lands and sits unacknowledged for days, making a small job feel like neglect. Levy arrears go unchased because nobody enjoys chasing them, and the owners corporation runs short. Then AGM season clusters notices, proxies and minutes into a few brutal weeks.
The AI runs all of it on a schedule. Every maintenance request is logged and the owner acknowledged at once, with routine jobs routed to your contractor process and urgent ones escalated to you. Arrears reminders go out the day a levy lapses. Meeting admin, notices, reminders, proxy follow-ups, runs itself. None of it is new work being invented. It is responsiveness you already owed the owners, finally happening consistently.
Where the line sits, and it does not move
This is the part that matters most, and it is firm. Strata management is licensed work. In NSW the agent holds a strata managing agent’s licence under the Property and Stock Agents Act 2002 and operates within the Strata Schemes Management Act 2015, with equivalents in every state. The management decisions, the by-law interpretation, the handling of owners corporation funds, and any legal question are your statutory responsibility and stay entirely yours. The AI makes no management decision, interprets no by-law, authorises no expenditure, and gives no legal advice. Anything that reads as a genuine emergency, water ingress, a lift or fire-safety fault, is escalated to you immediately, never resolved by the bot. The agent runs comms and admin underneath your licensed work; it never crosses into the management.
AGM and storm season are when it earns its keep
The value spikes when the calendar does. AGM season clusters meetings, budgets and levy notices, storms drive surges of urgent common-property maintenance, and end of financial year stacks budgeting and arrears. That is precisely when a strata manager cannot also be answering every owner within the hour. An always-on front desk catches the surge you would otherwise drown in, without a casual you only need for the peak weeks of the year.
If you want the broader picture, the AI for Australian real estate agencies guide covers owner comms and request triage in depth, and the property management overview maps the whole stack. When you are ready, book a free 30-minute audit and Jenn will name the two or three agents worth building first for your agency, quoted fixed in AUD.
Concrete, not hand-wavy
What the AI actually does for a strata manager.
- Answers owner and committee enquiries in your business name, handling routine questions on the spot and acknowledging the rest.
- Triages maintenance requests: logs them, acknowledges the owner, routes routine jobs to your contractor process, and escalates urgent ones to you.
- Sends polite, scheduled levy-arrears reminders the day a levy falls overdue.
- Runs AGM and meeting admin: notices, agenda reminders, proxy follow-ups and minutes distribution on a schedule.
- Logs every enquiry and request into StrataMaster, StrataVote or MYBOS so your records stay clean.
- Escalates genuine emergencies (water ingress, lift, fire-safety) straight to you, never resolving them as a bot.
- Chases owners for outstanding documents, consents and meeting responses with on-brand reminders.
- Replies to after-hours owner enquiries within seconds and routes anything urgent to your on-call process.
Where the line sits
Strata management is licensed work. In New South Wales a strata managing agent must hold a strata managing agent's licence under the Property and Stock Agents Act 2002 and operates within the Strata Schemes Management Act 2015, with equivalent regimes in other states (for example the Owners Corporations Act 2006 in Victoria). The agent's statutory functions, the management decisions, the handling of owners corporation funds, and any by-law or legal interpretation are the licensed agent's responsibility and stay entirely with the agent. An AI agent must never make a management decision, never interpret by-laws or give legal advice, never authorise expenditure of owners corporation money, and never determine a dispute. It answers enquiries, triages and logs requests, chases arrears and handles meeting admin, while the licensed strata managing agent makes every decision and meets every statutory duty.
The cost question, answered straight
What this runs for a strata manager.
A strata portfolio lives on retained schemes and the hours your team spends on owner comms. Retaining a single scheme that might otherwise have churned over poor responsiveness, or handing back the hours buried in the owner inbox and arrears chasing, covers the system many times over. For a stretched manager or small agency, the build typically pays back inside the first month.
Where most strata managers start
The packages we'd actually quote you on.
AI Front Desk
An always-on receptionist for service businesses, answers enquiries after 5pm, books appointments, sends reminders, escalates the tricky ones.
The flagship for strata managers. Absorbs the owner-enquiry flood, answers routine questions, acknowledges every owner and surfaces only what needs you.
$1,500 AUD setup + $199 AUD/month
Read the brief →
AI Lead Engine
Every enquiry triaged, qualified and replied to in your voice, in under 5 minutes, even at 11pm on a Sunday.
Chases levy arrears and outstanding owner documents on a schedule, and follows up new-scheme enquiries so the portfolio keeps growing.
$2,000 AUD setup + $499 AUD/month
Read the brief →
AI Bookkeeping Assist
An AI assistant for your existing bookkeeper, Xero categorisation, monthly draft prep, BAS sanity check before lodgement.
Keeps owners corporation levy reconciliation and arrears tracking tidy in the background so the books stay on top of themselves.
$1,500 AUD setup + $399 AUD/month
Read the brief →
The short version
- The killer workflow for a strata manager is the owner-enquiry flood and maintenance triage: hundreds of lots, every owner urgent, an inbox that never clears, and arrears nobody has chased.
- AI runs the comms and admin, answering owners, triaging and acknowledging maintenance requests, chasing levy arrears and handling meeting admin, while management decisions, by-law and legal questions stay with the licensed agent.
- Strata management is licensed under the Property and Stock Agents Act 2002 within the Strata Schemes Management Act 2015 in NSW; the AI never makes a management decision, interprets no by-law, authorises no owners corporation expenditure and gives no legal advice.
- Retaining one scheme that might have churned, or handing back the hours buried in the owner inbox, covers the build many times over for a stretched manager or small agency.
Real questions strata managers ask
Before-you-book questions.
Will the AI make management decisions or interpret by-laws?
Never, and that is the hard line. Management decisions, by-law interpretation, handling owners corporation funds and any legal question are the licensed strata managing agent's statutory responsibility. The AI answers enquiries, triages and logs requests, chases arrears and runs meeting admin, but it makes no management decision, interprets no by-law, authorises no expenditure, and gives no legal advice. Every decision and every statutory duty stays entirely with you.
Will it route urgent maintenance properly?
Yes, that is core to how it is built. Every maintenance request is logged and the owner is acknowledged instantly, routine jobs go to your contractor process, and anything that reads as a genuine emergency, water ingress, a lift fault, a fire-safety issue, is escalated straight to you or your on-call process, never resolved by the bot. You set the triage rules and we tune them to your schemes.
Does it work with StrataMaster (or StrataVote, MYBOS)?
Yes. We build around the strata software you already run. The AI writes enquiries and requests into StrataMaster, StrataVote or MYBOS where you expect to find them, and pushes you a clean summary of anything needing your judgement. We do not migrate you off your platform; we add the front-desk and triage layer on top of it.
I run a small agency. Is this worth it?
It is exactly the operator it is built for. A stretched manager or small agency is the one most buried by the owner inbox, because there is no team to absorb it. The front desk is what lets a small agency answer owners fast, track every request and run arrears on a system, the way a much larger firm does, without hiring more administrators.
Will owners know they are dealing with an AI?
It is tuned to your agency, your schemes and your tone, so it reads as your business rather than a generic bot. Most managers run it in shadow mode for a week first, seeing exactly what it would have said before it goes live, and anything needing a management decision is routed to you, never answered by the AI.
We build this Australia-wide
Every agent we ship is remote-first, so we work with strata managers across the country. AI consultants in Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra, Gold Coast, Newcastle , or anywhere in Australia.
If you run a strata manager business, book the 30-minute audit.
Jenn maps your business live on the call, names the two or three highest-ROI agents we'd build for a strata manager, and quotes them fixed in AUD on the spot. No deck. No pitch theatre. No obligation.
Or email Jenn directly: jenn@onautopilot.com.au, reply within 1 business day, AEST.