AI for trades
AI for Australian electricians.
You are up a ladder, the phone rings, voicemail catches it, and by the time you are down the customer has called the next sparky. We build the AI front desk that answers in your business name, qualifies the job, books it into ServiceM8, and texts you the address. Quoting and invoice-chasing run themselves. The licensed work stays yours.
Plugs into the stack you already run
- ServiceM8, simPRO, Fergus or AroFlo (job management)
- Xero or MYOB (invoicing + accounts)
- your mobile + a business number (the calls you miss)
- Google Business Profile + a website enquiry form
- a quoting tool and SMS the customer actually reads
What can AI actually do for an electrical business?
It answers the calls you miss while you are on the tools or in a roof, qualifies the job, books it into ServiceM8 or simPRO, and texts you the address. It follows up every quote on a schedule so warm jobs do not go cold, and chases overdue invoices. The licensed electrical work, the diagnosis, and the Certificate of Electrical Safety stay with you. The AI runs the front desk and the admin, not the wiring.
The one that eats the week
What actually swamps a electrician.
The missed call. You are in a roof, under a floor, or holding a live circuit, and the phone goes to voicemail. Most callers do not leave one, they just ring the next electrician on Google. Behind that sits the quote you sent on Tuesday and never followed up, and the invoice from a fortnight ago still sitting unpaid. Every one of those is money already earned or nearly won, leaking out because nobody is at a desk.
What you're doing now · What we'd ship instead
The before and after, in plain terms.
You, today
Every missed call is a job gone to the next sparky
You cannot answer with two hands on the job. Voicemail does not convert, callers just dial the next result. On a busy week that is real money walking.
Quotes go out and never get chased
You send the quote at 9pm, knackered, and that is the last anyone touches it. Half of them would close with one polite follow-up that nobody has time to send.
Invoices sit unpaid because nobody is chasing
The work is done and certified, the invoice went out, and a fortnight later it is still outstanding because chasing money is the job you least want to do after a full day.
After-hours and storm-season calls overwhelm you
When the weather turns, the phone does not stop, and you are already flat out on the tools. The overflow is leads you simply cannot catch.
Admin eats your nights and weekends
Quoting, booking, reminders, chasing, the GST and the BAS prep. The paperwork lands after dark and on Sundays, which is time you do not have.
You look smaller than you are
A solo or two-van operation that never answers the phone reads as unreliable, even when the work is first class. The bigger outfits have someone on reception and it shows.
You, with us
Every call answered in your business name
The AI picks up the calls you miss, answers in your business name, gets the job details, and never sends a paying customer to voicemail again.
Jobs booked straight into ServiceM8
It qualifies the job (type, urgency, suburb, access), books it against your diary, and texts you a clean brief with the address before you are off the current job.
Every quote followed up on a schedule
Quote sent, then a friendly nudge at day three and day seven in your voice. Warm jobs stop going cold. The close rate on existing quotes lifts without you lifting a finger.
Overdue invoices chased automatically
Polite, on-brand payment reminders go out on a schedule the day an invoice is overdue, so the money comes in without you playing debt collector after dark.
Emergencies triaged straight to you
Anything that sounds like a live hazard is flagged and pushed to you immediately, or pointed to emergency services. The AI knows what it must not touch.
You read as the bigger, more reliable outfit
Calls answered, replies fast, follow-ups consistent. The customer experiences a business that has its act together, because now it does.
An electrical business lives or dies on two numbers: how many calls you answer, and how many quotes you close. The trouble is that the person best placed to do both, you, is also the person with both hands on the tools. So the calls go to voicemail, the quotes go quiet, and the invoices sit. None of it is a skills problem. It is a there-is-only-one-of-me problem, and it is exactly the problem AI is built to solve.
The missed call is the most expensive thing in the business
Think about what a missed call actually is. Someone has a problem, they have decided to spend money, and they have picked up the phone. That is the warmest a lead ever gets. When it hits your voicemail, most callers do not leave a message. They tap back to the Google results and ring the next electrician, who answers, and wins a job that was yours.
A front-desk agent answers the calls you cannot. It picks up in your business name, finds out what the job is, how urgent it is, where it is and whether you can get access, and it books it straight into ServiceM8 or simPRO against your diary. You get a text with the address before you are off the job you are standing on. The lead that used to leak away is now booked.
Quotes and invoices: the money you have nearly earned
Past the phone sits the quieter leak. You send a quote at the end of a long day and never touch it again. A good share of those quotes would close with a single, polite follow-up, and nobody is sending it. Same story with invoices: the work is done and certified, the bill went out, and a fortnight on it is still unpaid because chasing money is the last thing you want to do after dark.
The AI runs both on a schedule. A quote gets a friendly nudge at day three and day seven, in your voice, so warm jobs stop going cold. An overdue invoice gets a polite reminder the day it lapses. This is not new work being created. It is money you have already nearly earned, finally being collected.
Where the line sits, and it does not move
This is the part that matters most, and it is firm. Electrical work is licensed, and only a licensed electrician may do it. The diagnosis, the installation, the compliance with the AS/NZS 3000 Wiring Rules, and the Certificate of Electrical Safety are all yours and stay yours. The AI does not diagnose a fault, does not give safety advice, and does not quote on compliance. If a call sounds like a live hazard, sparks, a burning smell, exposed conductors, it is escalated to you or pointed to emergency services straight away, never handled as a chatbot. The agent runs the front desk and the admin underneath your licensed work; it never steps over the line into it.
Storm season is when it earns its keep
The value spikes when the weather does. Summer storms trip switchboards, heatwaves push loads to failure, and the pre-Christmas rush stacks the small jobs. That is precisely when a one or two-van operation cannot also be answering an overflowing phone. An always-on front desk catches the surge you would otherwise lose, without a casual receptionist you only need for six weeks of the year.
If you want the broader picture across the trades, the AI for Australian tradies guide covers quoting, invoicing and follow-up in depth, and the trades overview maps the whole stack. When you are ready, book a free 30-minute audit and Jenn will name the two or three agents worth building first for your business, quoted fixed in AUD.
Concrete, not hand-wavy
What the AI actually does for a electrician.
- Answers missed and after-hours calls in your business name, captures the job, and never drops a lead to voicemail.
- Qualifies the enquiry: job type, urgency, suburb, property access, and whether it is a hazard that needs you now.
- Books the job into ServiceM8, simPRO or Fergus against your live diary and texts you the address.
- Follows up every outstanding quote on a day-three and day-seven schedule in your voice.
- Sends polite, automated reminders on overdue invoices from Xero or MYOB.
- Escalates anything that sounds like a live electrical hazard straight to you, or to emergency services, never handling it as a bot.
- Replies to website and Google Business Profile enquiries within seconds, day or night.
- Drafts the social post from a completed switchboard or fit-off job, photos in, caption out, for your approval.
Where the line sits
Electrical work in Australia is licensed and the licence is non-negotiable. Only a person holding the relevant state electrical licence (Energy Safe Victoria, NSW Fair Trading, the Queensland Electrical Safety Office and their equivalents) may carry out electrical installation work, and that work must comply with the AS/NZS 3000 Wiring Rules. A Certificate of Electrical Safety or Certificate of Compliance must be issued for the work by the licensed electrician. An AI agent does none of that and must never appear to. It does not diagnose faults, give electrical safety advice, or quote on compliance, and any call that sounds like a live electrical hazard (sparks, burning smell, exposed wiring, no power to medical equipment) is escalated to you or triaged to emergency services immediately, not handled by a bot. The AI books, qualifies and follows up; the licensed electrician does the electrical work and signs the certificate.
The cost question, answered straight
What this runs for a electrician.
One average electrical job recovered a month covers the whole cost, and a missed-call front desk recovers far more than one. For a one or two-van operation, the lift in answered calls and chased quotes typically pays the system back inside the first month, before you count the nights and weekends handed back.
Where most electricians start
The packages we'd actually quote you on.
AI Front Desk
An always-on receptionist for service businesses, answers enquiries after 5pm, books appointments, sends reminders, escalates the tricky ones.
The flagship for electricians. Replaces the missed call and the voicemail with a 24/7 front desk that books the job.
$1,500 AUD setup + $199 AUD/month
Read the brief →
AI Lead Engine
Every enquiry triaged, qualified and replied to in your voice, in under 5 minutes, even at 11pm on a Sunday.
Chases every outstanding quote on a schedule so warm jobs do not go cold.
$2,000 AUD setup + $499 AUD/month
Read the brief →
AI Content Engine
A content production line in your brand voice, Instagram, LinkedIn, blog, newsletter, drafted, scheduled, and refined from what actually performs.
Turns completed jobs into Facebook and Instagram posts. Photos in, on-brand posts out, you approve.
$1,500 AUD setup + $499 AUD/month
Read the brief →
The short version
- The killer workflow for an electrician is the missed call: you cannot answer with two hands on the job, and voicemail does not convert.
- AI runs the front desk and the admin, answering calls, booking jobs into ServiceM8, chasing quotes and invoices, while the licensed work and the Certificate of Electrical Safety stay with you.
- Electrical work is licensed under state law and must comply with AS/NZS 3000; the AI never diagnoses, advises on safety, or touches compliance, and escalates live hazards to a human.
- For a one or two-van operation, one recovered job a month covers the cost; in practice the lift in answered calls pays it back faster.
Real questions electricians ask
Before-you-book questions.
Will the AI give electrical advice or diagnose faults over the phone?
No, and that is deliberate. Electrical work is licensed and diagnosis is part of it. The AI takes the job details, books the work and follows up, but it does not diagnose, advise on safety, or quote on compliance. Anything that sounds like a live hazard is escalated to you or pointed to emergency services immediately. The licensed electrical work and the Certificate of Electrical Safety stay entirely with you.
Does it work with ServiceM8 (or simPRO, Fergus, AroFlo)?
Yes. We build around the job-management system you already run. The AI books jobs into your diary, writes the job details where you expect to find them, and pushes you a clean brief with the address. We do not migrate you off ServiceM8 or simPRO; we add the front desk and the follow-up layer on top of it.
Will it sound like a robot to my customers?
It is tuned to your business, your service area, your job types and your tone, so it sounds like your business rather than a generic bot. Most electricians run it in shadow mode for a week first, where you see exactly what it would have said before it says anything live. You stay in control of the voice.
I'm a one-man operation. Is this overkill?
It is the opposite. A solo electrician is the person who most cannot answer the phone, because you are the one on the tools. The front desk is what lets a one-van business stop leaking the calls and quotes that a larger outfit catches with a receptionist. It is the cheapest way to look and operate like a bigger business without hiring one.
What about quoting? Can it quote jobs?
It does not price electrical work, that is yours, but it does everything around the quote: it captures the enquiry, books the site visit so you can quote properly, then follows up the quote you send on a schedule. The follow-up is where most electricians leave money on the table, and it is the part the AI is best at.
We build this Australia-wide
Every agent we ship is remote-first, so we work with electricians across the country. AI consultants in Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra, Gold Coast, Newcastle , or anywhere in Australia.
If you run a electrician business, book the 30-minute audit.
Jenn maps your business live on the call, names the two or three highest-ROI agents we'd build for a electrician, and quotes them fixed in AUD on the spot. No deck. No pitch theatre. No obligation.
Or email Jenn directly: jenn@onautopilot.com.au, reply within 1 business day, AEST.