AI for trades
AI for Australian glaziers.
A broken shopfront at 9pm is an emergency, and the caller wants a board-up now, not your voicemail. A splashback measure next week is a quote you cannot afford to let drift. We build the AI that triages the urgent break-in call and dispatches the board-up, books the measure-and-quote for the planned jobs, and chases every quote. The cutting, fitting and the AS 1288 calls stay yours.
Plugs into the stack you already run
- ServiceM8, simPRO or AroFlo (job management + dispatch)
- Xero or MYOB (invoicing + accounts)
- your mobile + a 24/7 business line (the emergency calls you miss)
- Google Business Profile + a website quote form (where the planned work lands)
- a glass supplier ordering portal and SMS the customer reads
What can AI actually do for a glazing business?
It splits your two very different jobs and handles both. For the urgent broken-glass, smashed-window or break-in call it triages the situation, captures the address and the security risk, and dispatches the board-up fast instead of leaving an exposed shopfront ringing out to voicemail. For the planned work, shopfronts, splashbacks, mirrors, glass replacements, it books the measure-and-quote and chases the quote until it books. The licensed glazing, the AS 1288 safety-glass selection and the compliance stay entirely with you. The AI runs the dispatch and booking desk, not the install.
The one that eats the week
What actually swamps a glazier.
Two completely different calls down one phone line. The first is the emergency: a smashed shopfront, a broken-into window, a cracked sliding door with a toddler in the house, and the caller needs a board-up dispatched now, tonight, because the premises is exposed. Miss that call to voicemail and they ring the next 24-hour glazier. The second is the planned job: a splashback, a mirror wall, a balustrade, a window replacement, which needs a measure-and-quote booked and then chased. One line, one phone, and the person who should be triaging the urgent break-in and booking the splashback measure is up a ladder cutting glass with both hands.
What you're doing now · What we'd ship instead
The before and after, in plain terms.
You, today
Miss the emergency board-up call and they ring the next 24-hour glazier
A smashed shopfront at night is the warmest call you get, and it goes to voicemail because you are on a job or asleep. The exposed premises rings the next emergency number and the call-out is gone.
Urgent and planned calls collide on one line
A break-in board-up and a leisurely splashback enquiry come down the same phone. Handling both well while cutting glass on a ladder is impossible, so one of them drops.
Measure-and-quotes get booked late or not at all
A splashback, mirror or window replacement needs a site measure before you can quote, and chasing that booking by phone tag loses the job to the glazier who replied first.
Quotes go out and never get chased
You send the shopfront or shower-screen quote late one evening and never touch it again. Half would close with one follow-up nobody has time to send.
After-hours storm and break-in surges overwhelm you
When a storm rolls through or it is the long-weekend break-in run, the emergency phone does not stop, and you are already flat out boarding up the last job.
You look smaller than the franchise glazier
A glazier who does not answer the emergency line reads as unreliable for exactly the work that is most urgent. The big 24-hour outfits have a dispatcher and it shows.
You, with us
Every emergency call triaged and the board-up dispatched fast
The AI answers the urgent broken-glass call, captures the address and the security risk, and pushes it to you for dispatch immediately, so the exposed shopfront is boarded, not lost to the next number.
Urgent and planned calls sorted automatically
It tells a break-in board-up from a splashback enquiry and handles each on its own track, so the emergency gets dispatched and the planned job gets booked without one dropping the other.
Measure-and-quotes booked straight into your diary
Splashbacks, mirrors, shower screens and replacements get the site measure booked against your live diary, so the planned work stops slipping away to a faster glazier.
Every quote chased on a schedule
Quote sent, then a friendly nudge at day three and day seven in your voice, so the shopfront and shower-screen jobs you quoted stop going cold.
After-hours surges caught instead of lost
Storm and break-in season no longer overwhelms the emergency line. Every call gets triaged and dispatched even when the whole crew is boarding up the last job.
You read as the responsive 24-hour glazier
Emergency calls answered, board-ups dispatched fast, quotes followed up. The customer experiences a glazier that has its act together, because now the dispatch desk does.
A glazing business runs two jobs that could not be more different down a single phone line. One is the emergency: a smashed shopfront, a broken-into window, a cracked door with a small child in the house, where the caller needs a board-up tonight and will ring the next 24-hour glazier the instant they hit your voicemail. The other is the planned work: a splashback, a mirror wall, a shower screen, a balustrade, which needs a site measure booked and a quote chased. The person who should be triaging the break-in and booking the splashback is the same person up a ladder cutting glass with both hands. None of it is a skills problem. It is a there-is-only-one-of-me problem, and it is exactly what AI is built to carry.
The emergency board-up is the call you cannot miss
Think about what a smashed-shopfront call at night actually is. The premises is exposed, the owner is anxious, and they have decided to spend money right now to get it boarded. That is the highest-intent call a glazier ever gets, and it is also the one most likely to go to voicemail because you are on a job or asleep. When it does, they do not leave a message, they ring the next emergency number, and the call-out is gone.
A triage agent answers that call, works out it is urgent, captures the address and the security risk, and pushes it straight to you for dispatch, never parking it behind a leisurely quote request. The board-up that used to ring out is now dispatched while the customer is still on the line. And the moment the call is a splashback enquiry instead, it takes a different track entirely, booking the measure rather than scrambling a crew.
The planned work: measure, quote, follow up
Past the emergency sits the steadier money. A splashback, a mirror, a shower screen or a window replacement needs a measure before you can quote, and that booking gets lost to phone tag. Then the quote itself goes out late one evening and never gets touched again, when half of those jobs would close with a single, polite follow-up that nobody has time to send.
The AI books the measure into your live diary the moment the enquiry lands, then follows up the quote you send on a schedule, a friendly nudge at day three and day seven in your voice, so the shopfront and shower-screen jobs stop going cold. This is not new work, it is planned jobs you have nearly won, finally being closed.
Where the line sits, and it does not move
This part is firm. Glazing is building work, licensed by state thresholds through bodies like the QBCC, and every install must comply with AS 1288, the standard that decides where toughened or laminated safety glass is mandatory wherever someone could walk into it. Choosing the right glass grade for a location is a safety-critical, licensed call with real consequences if it is wrong. The AI does none of that and must never appear to. It does not select glass, does not advise on what grade a job needs, and does not give compliance or safety advice. The moment a question turns to glass type or AS 1288, it goes straight to you. The agent triages and books underneath your licensed glazing, it never steps over the line into the standard.
Storm and break-in season is when it earns its keep
The value spikes when the weather and the calendar do. Storms and hail smash glass in bursts, summer brings the break-in season and the long-weekend after-hours run, and the December retail period drives urgent shopfront repairs. Those are exactly the windows when a small glazing crew cannot also be triaging an overflowing emergency line. An always-on dispatch desk catches the surge you would otherwise lose, without a casual dispatcher you only need for the busy weeks.
If you want the broader picture across the trades, the AI for Australian tradies guide covers quoting, follow-up and invoicing in depth, and the trades overview maps the whole stack. When you are ready, book a free 30-minute audit and Jenn will name the two or three agents worth building first for your business, quoted fixed in AUD.
Concrete, not hand-wavy
What the AI actually does for a glazier.
- Triages the urgent broken-glass, smashed-shopfront or break-in call, captures the address and security risk, and dispatches the board-up to you immediately.
- Sorts an emergency board-up from a planned splashback or mirror enquiry and handles each on its own track.
- Books the measure-and-quote for splashbacks, mirrors, shower screens, balustrades and replacements into your live diary.
- Follows up every outstanding quote on a day-three and day-seven schedule in your voice.
- Sends polite, automated reminders on overdue invoices from Xero or MYOB.
- Escalates any question about glass type, AS 1288 safety-glass requirements or compliance straight to you, never answering it as a bot.
- Replies to website quote-form and Google Business Profile enquiries within seconds, day or night.
- Drafts the social post from a finished shopfront or splashback job for your approval.
Where the line sits
Glazing in Australia is building work and the way it is licensed depends on the state and the value of the job, with thresholds set by bodies such as the Queensland Building and Construction Commission (QBCC) and equivalent state regulators, and all glass installation must comply with AS 1288 (Glass in buildings, selection and installation), the primary referenced standard under the National Construction Code, which dictates where toughened or laminated safety glass is mandatory wherever human impact is a foreseeable risk. The selection of the correct glass type and grade for a location is a safety-critical, licensed judgement with real consequences if it is wrong, and the work also sits under work health and safety duties. The AI must never make that selection, never advise a customer on what glass grade they need, and never give compliance or safety advice. It triages the call, dispatches the board-up and books the measure; any question about glass type, safety-glass requirements or compliance is escalated to you, because the AS 1288 decisions and the licensed glazing stay with the qualified glazier, not a bot.
The cost question, answered straight
What this runs for a glazier.
One emergency board-up and a couple of measure-and-quotes recovered a month covers the system several times over. For a small glazing crew, the after-hours call-outs you stop losing to the next 24-hour number, plus the planned quotes that stop drifting, typically pay the system back inside the first month, before you count the nights handed back.
Where most glaziers start
The packages we'd actually quote you on.
AI Front Desk
An always-on receptionist for service businesses, answers enquiries after 5pm, books appointments, sends reminders, escalates the tricky ones.
The flagship for a glazier. Triages the emergency board-up and dispatches it fast, while booking the planned measure-and-quotes.
$1,500 AUD setup + $199 AUD/month
Read the brief →
AI Lead Engine
Every enquiry triaged, qualified and replied to in your voice, in under 5 minutes, even at 11pm on a Sunday.
Chases every outstanding splashback, shower-screen and shopfront quote so planned work does not go cold.
$2,000 AUD setup + $499 AUD/month
Read the brief →
AI Content Engine
A content production line in your brand voice, Instagram, LinkedIn, blog, newsletter, drafted, scheduled, and refined from what actually performs.
Turns a finished shopfront or splashback into an on-brand social post. Photo in, caption out, you approve.
$1,500 AUD setup + $499 AUD/month
Read the brief →
The short version
- The killer workflow for a glazier is two very different calls on one line: the urgent break-in board-up that must be dispatched now, and the planned measure-and-quote that must be booked and chased.
- AI triages the emergency and dispatches the board-up fast, books the splashback and shopfront measures, and chases every quote, while the cutting and fitting stay with you.
- Glazing is licensed building work under state thresholds (e.g. QBCC) and all installation must comply with AS 1288; the AI never selects glass, advises on safety glass or touches compliance, escalating every such question to you.
- For a small glazing crew, the after-hours board-ups you stop losing plus the planned quotes that stop drifting typically pay the system back inside the first month.
Real questions glaziers ask
Before-you-book questions.
Will the AI tell a customer what glass they need or whether it's safe?
No, and that line is firm. Selecting the right glass type and grade for a location is a safety-critical, licensed judgement under AS 1288, with real consequences if it is wrong. The AI triages the call, dispatches the board-up and books the measure, but it never advises on glass type, safety-glass requirements or compliance. Any question like that is escalated to you straight away. The AS 1288 decisions and the licensed glazing stay entirely with you.
How does it handle a real emergency versus a planned job?
It is built to tell them apart. A smashed shopfront, a break-in or broken glass with a security or safety risk is triaged as urgent: it captures the address and the risk and pushes it to you for immediate dispatch, never sitting in a queue. A splashback or mirror enquiry is handled as planned work, with the measure-and-quote booked into your diary. The whole point is that the board-up never waits behind a leisurely quote request.
Does it work with ServiceM8 or simPRO?
Yes. We build around the job-management system you already run, whether that is ServiceM8, simPRO or AroFlo. The AI books measures into your diary, writes the job details where you expect them, and pushes you a clean dispatch brief for the emergencies. We are not migrating you off your software, we are adding the triage and follow-up layer on top.
I'm a small glazing crew. Is this worth it?
It is the opposite of overkill. A small crew is exactly who cannot answer the emergency line at 9pm while boarding up the last job, and the after-hours board-up is the most urgent, highest-intent call you get. The triage desk is what lets a small glazier catch the emergencies and book the planned work that a franchise catches with a dispatcher. It is the cheapest way to run like a 24-hour outfit without hiring one.
We build this Australia-wide
Every agent we ship is remote-first, so we work with glaziers across the country. AI consultants in Melbourne, Sydney, Brisbane, Perth, Adelaide, Canberra, Gold Coast, Newcastle , or anywhere in Australia.
If you run a glazier business, book the 30-minute audit.
Jenn maps your business live on the call, names the two or three highest-ROI agents we'd build for a glazier, and quotes them fixed in AUD on the spot. No deck. No pitch theatre. No obligation.
Or email Jenn directly: jenn@onautopilot.com.au, reply within 1 business day, AEST.